Privacy Policy

LIPIDGROUP SDN. BHD. (“REMDII”, “we”, “us”) operates remdii.my and is committed to protecting your privacy in accordance with the Personal Data Protection Act 2010 (Malaysia) (“PDPA”). This policy explains what personal data we collect, how we use it, and the rights available to you.

1. Who we are

This website is operated by LIPIDGROUP SDN. BHD., the company behind the REMDII® brand. For any privacy matter you can reach us using the contact details at the end of this policy.

2. Information we collect

We collect personal data in two ways:

• Information you provide — for example when you contact us or submit an enquiry: your name, email address, phone number, and the content of your message.
• Information collected automatically — when you browse the site we collect usage data such as pages viewed, referring source, approximate location, and device and browser type, through cookies and analytics tools (Google Analytics 4, via Google Tag Manager).

3. How we use your information

• To respond to your enquiries and provide customer support;
• To operate, maintain, secure, and improve the website;
• To understand how the site is used through aggregated analytics;
• To send updates or information where you have consented to receive them;
• To comply with our legal and regulatory obligations.

4. Cookies and analytics

Cookies are small files stored on your device that help the site function and help us understand usage. We use Google Tag Manager and Google Analytics 4 for measurement. You can control or delete cookies through your browser settings; disabling them may affect some site features.

5. Disclosure and sharing

We do not sell your personal data. We may share it with trusted service providers who help us run the website (such as analytics and hosting providers) under appropriate confidentiality obligations, and where required by law or to protect our legal rights. Purchases and payments are handled separately on shop.remdii.my, where additional terms and our identity service apply at checkout.

6. Data retention

We keep personal data only for as long as necessary for the purposes described above, or as required by applicable law, after which it is securely deleted or anonymised.

7. Security

We apply reasonable technical and organisational measures to protect personal data against loss, misuse, and unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your rights under the PDPA

Subject to the PDPA, you may request access to and correction of your personal data, and you may withdraw your consent to our processing. To exercise these rights, contact us using the details below.

9. Children

This website is not directed at children under 18, and we do not knowingly collect their personal data. If you believe a child has provided us with personal data, please contact us so we can remove it.

10. International processing

Some of our service providers (for example cloud hosting) may process data on servers located outside Malaysia. Where this happens, we take steps to ensure your data continues to receive an adequate level of protection.

11. Changes to this policy

We may update this policy from time to time. The “last updated” date above shows the most recent revision. Continued use of the site after a change indicates your acceptance of it.